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tebogo R
1 reviews | Active since Mar 2012
05 Aug 2024, 11:42
****MERS.
Customer service is *******, trust me they will not assist you with your legal matters ,they will keep on tellling you that they dont cover this matter or they will get back to you, they never will. They are SCMMERS PLEASE STAY AWAY FROM clientele. .. I want my money back, Their call centre agents are useless and clueless.
Helpful (0)
Replies (8)0
Replies (8)
Clientele Legal's replyOfficial
05 Aug 2024, 15:02Dear tebogo,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's reply05 Aug 2024, 15:02
Official
Dear tebogo,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
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tebogo R's updateReviewer Update
05 Aug 2024, 16:09you been saying that ever i joined Clientele, even when you go to your website your reviews are bad.
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tebogo R's update05 Aug 2024, 16:09
Reviewer Update
you been saying that ever i joined Clientele, even when you go to your website your reviews are bad.
Clientele Legal's replyOfficial
06 Aug 2024, 15:20Dear Tebogo R, We thank you for escalating your complaint to us. Unfortunately, we have not had the opportunity to address your concerns as we cannot get through to you telephonically. We have noted your concerns and would like to assure you again that your matters were attended to within the ambit of the law and our legal policy. Please contact us directly should you have any queries in future. Kind regards, C. Fick Complaints Case Manager
Clientele Legal's reply06 Aug 2024, 15:20
Official
Dear Tebogo R, We thank you for escalating your complaint to us. Unfortunately, we have not had the opportunity to address your concerns as we cannot get through to you telephonically. We have noted your concerns and would like to assure you again that your matters were attended to within the ambit of the law and our legal policy. Please contact us directly should you have any queries in future. Kind regards, C. Fick Complaints Case Manager
Clientele Legal's replyOfficial
12 Aug 2024, 12:25Dear Tebogo R, We thank you for escalating your complaint to us. Unfortunately, we have not had the opportunity to address your concerns as we cannot get through to you telephonically. We have noted your concerns and would like to assure you again that your matters were attended to within the ambit of the law and our legal policy. Please contact us directly should you have any queries in future. Kind regards, C. Fick Complaints Case Manager
Clientele Legal's reply12 Aug 2024, 12:25
Official
Dear Tebogo R, We thank you for escalating your complaint to us. Unfortunately, we have not had the opportunity to address your concerns as we cannot get through to you telephonically. We have noted your concerns and would like to assure you again that your matters were attended to within the ambit of the law and our legal policy. Please contact us directly should you have any queries in future. Kind regards, C. Fick Complaints Case Manager
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tebogo R's updateReviewer Update
12 Aug 2024, 12:29My number is never off, please stop lying. ****mers. Dont fall for them, they wont asist you.
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tebogo R's update12 Aug 2024, 12:29
Reviewer Update
My number is never off, please stop lying. ****mers. Dont fall for them, they wont asist you.
Clientele Legal's replyOfficial
12 Aug 2024, 14:03Dear Tebogo, We thank you for escalating your complaint to us and allowing us an opportunity to try and resolve your complaint. We have noted your concerns and would like to assure you again that your matters were attended to within the ambit of the law and our legal policy. Please note further we have investigated as per your request and provided you with an outcome and the relevant details of who you may escalate your complaint to. Please contact us directly should you have any queries in future. Kind regards, C. FickComplaints Case Manager
Clientele Legal's reply12 Aug 2024, 14:03
Official
Dear Tebogo, We thank you for escalating your complaint to us and allowing us an opportunity to try and resolve your complaint. We have noted your concerns and would like to assure you again that your matters were attended to within the ambit of the law and our legal policy. Please note further we have investigated as per your request and provided you with an outcome and the relevant details of who you may escalate your complaint to. Please contact us directly should you have any queries in future. Kind regards, C. FickComplaints Case Manager
Clientele Legal's replyOfficial
28 Aug 2024, 12:12Dear Tebogo, We thank you for escalating your complaint to us and allowing us an opportunity to try and resolve your complaint. We have noted your concerns and would like to assure you again that your matters were attended to within the ambit of the law and our legal policy. Please note further we have investigated as per your request and provided you with an outcome and the relevant details of who you may escalate your complaint to. Please contact us directly should you have any queries in future. Kind regards, C. FickComplaints Case Manager
Clientele Legal's reply28 Aug 2024, 12:12
Official
Dear Tebogo, We thank you for escalating your complaint to us and allowing us an opportunity to try and resolve your complaint. We have noted your concerns and would like to assure you again that your matters were attended to within the ambit of the law and our legal policy. Please note further we have investigated as per your request and provided you with an outcome and the relevant details of who you may escalate your complaint to. Please contact us directly should you have any queries in future. Kind regards, C. FickComplaints Case Manager
Clientele Legal's replyOfficial
02 Sept 2024, 11:21Dear Tebogo,
Thank you for raising your concerns and bringing this matter to our attention.
Our records indicate that our Legal Department has investigated the contents of your complaint and one of the legal Advisors has been in contact with you to provide the necessary feedback.
In the event that you are not satisfied with the outcome of the concerns raised, you can contact the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority that has the authority to overturn or uphold the above initial findings. We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again. Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Thank you for raising your concerns and bringing this matter to our attention.
Our records indicate that our Legal Department has investigated the contents of your complaint and one of the legal Advisors has been in contact with you to provide the necessary feedback.
In the event that you are not satisfied with the outcome of the concerns raised, you can contact the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority that has the authority to overturn or uphold the above initial findings. We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again. Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's reply02 Sept 2024, 11:21
Official
Dear Tebogo,
Thank you for raising your concerns and bringing this matter to our attention.
Our records indicate that our Legal Department has investigated the contents of your complaint and one of the legal Advisors has been in contact with you to provide the necessary feedback.
In the event that you are not satisfied with the outcome of the concerns raised, you can contact the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority that has the authority to overturn or uphold the above initial findings. We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again. Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Thank you for raising your concerns and bringing this matter to our attention.
Our records indicate that our Legal Department has investigated the contents of your complaint and one of the legal Advisors has been in contact with you to provide the necessary feedback.
In the event that you are not satisfied with the outcome of the concerns raised, you can contact the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority that has the authority to overturn or uphold the above initial findings. We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again. Yours sincerely,
Lindiwe Mabizela
Clientele Legal