TR
Thembi R
1 reviews | Active since Sept 2017
12 Mar 2021, 12:56
Mediocre Service
I just took out a legal plan policy with clientele i asked for banking details to deposit as the debit date of the 20 March is too far as i seek urgent advics. The agent who was helping mepromised to email me the policy docs witht the banking details. I was only supp**** with policy docs, it is hard to get hold of them
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Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
12 Mar 2021, 13:42Dear Thembi R
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply12 Mar 2021, 13:42
Official
Dear Thembi R
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
15 Mar 2021, 10:28Dear Thembi R
Thank you for raising your concerns with us.
We confirm having discussed your matter with you in order to address your concerns and provide the best way forward.
Furthermore, we would like to thank you for providing us the opportunity to resolve this matter and entrusting us with your policy. We however understand and apologise for any inconvenience this must have caused to you. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith Mboweni Service Support Specialist Clientele Legal
Thank you for raising your concerns with us.
We confirm having discussed your matter with you in order to address your concerns and provide the best way forward.
Furthermore, we would like to thank you for providing us the opportunity to resolve this matter and entrusting us with your policy. We however understand and apologise for any inconvenience this must have caused to you. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith Mboweni Service Support Specialist Clientele Legal
Clientele Legal's reply15 Mar 2021, 10:28
Official
Dear Thembi R
Thank you for raising your concerns with us.
We confirm having discussed your matter with you in order to address your concerns and provide the best way forward.
Furthermore, we would like to thank you for providing us the opportunity to resolve this matter and entrusting us with your policy. We however understand and apologise for any inconvenience this must have caused to you. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith Mboweni Service Support Specialist Clientele Legal
Thank you for raising your concerns with us.
We confirm having discussed your matter with you in order to address your concerns and provide the best way forward.
Furthermore, we would like to thank you for providing us the opportunity to resolve this matter and entrusting us with your policy. We however understand and apologise for any inconvenience this must have caused to you. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith Mboweni Service Support Specialist Clientele Legal