HM
Hlonie M

1 reviews | Active since Mar 2017

05 Oct 2023, 06:54

****med by a Clientele Legal field worker

I was recently approached by one of their field workers at Protea Glen Mall, who is probably supposed to be working at Maponya Mall. Edward Mapashike told me how he could give me legal cover for R300 for unfair dismissal and begged me to allow him to get an agent to call me and tell Mr about the cover. He asked me if I bank with Nedbank or Capitec. Knowing very well that with these banks you cannot reverse their debit order nor can you cancel it at the bank because of their debit check. St the point I spoke to him my mind wasn't there as I was mourning my grandmother. He took my card. Swiped it abd gave me a slip. He recorded a message then asked me to read what was on the screen I read abd then refused for him to send it 3 times as I said to him this sounds like I'm signing a verbal contract and no one has explained this policy to me. And he said no the recording is proof as his office that he had spoken to me. I was now getting fed up so I left. Not knowing that he sent the recording. Later on the in week I received debit check messages from clientele and R310 was debited from my account for a product I know nothing about. Question is how many of is has this Edward done this to? How many of is wish to cancel this and the bank tells us we can't. I want to contact the ombudsman as Clientele seems to be okay with what it's field workers are doing

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Replies (2)
Clientele Legal
Clientele Legal's reply05 Oct 2023, 09:17
Official
Dear  Hlonie M,
 
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
 
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
           
Yours sincerely, 

Lindiwe Mabizela
Clientele Legal 
Clientele Legal
Clientele Legal's reply05 Oct 2023, 10:37
Official
Dear Hlonie M, 
  
We confirm that we made contact with you to assist and provided feedback regarding the concerns raised. 
 
At the outset, we would like to apologize for the inconvenience you may have experienced.  
 
As per our telephonic discussion, we have assisted with the cancellation of your Legal Plan where we have explained the losses and the refund process. Kindly note that the cancellation letter was sent to the email address we have on record. 
 
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client. 
 
We trust you find this in order, however should you require any further assistance please feel free to contact us again. 
 
Yours sincerely, 
 
Nonhlanhla Ngwenya 
Clientele Legal