KM
Keaobaka M

1 reviews | Active since Mar 2024

12 Aug 2024, 16:29

****med

I was ****med by a lady at bloedmall, she came to me saying she is Dikeledi Kekana, she asked to see asked me if I had Capitec card, I said yes. Because I knew I don't get salary from that account, I didn't have a problem listening to what she wanted to say plus I didn't want to be rude. She said she is registering Capitec clients to get points when they swipe their cards in shops like spar, pep and Ackerman. She said let me see there is this number on top of the black stripe. I took off my card and she said yes that number is here you qualify. And said she is registering me for those points. Later on I realised that she was taking my CCV number on my card. The following day when I called clientel And asked the if there is something like that they said they do but only if you have a policy with clientele and I gave them the number that this Dikeledi gave me , apparently she opened a legal insurance on my name. I asked Neo to pls cancel it cause I didn't agree to that she said yes she is cancelling it. After dropping a call I received messages confirming that I have a policy with clientele. On the 25 July money went out in my account R340. I tried to reverse it says it can't be reversed. So my question to clientele is that is this how they make money by ****ming people?

0
Replies (4)
Clientele Legal
Clientele Legal's reply13 Aug 2024, 10:20
Official
Dear Keaobaka M,
 
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
     
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
              
Yours sincerely, 
Lindiwe Mabizela
Clientele Legal 
Clientele Legal
Clientele Legal's reply14 Aug 2024, 09:04
Official
Dear Keaobaka M, 

Thank you for raising your concerns and bringing this matter to our attention. 

We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. 

Your complaint has been escalated to our Client Services department for further investigation. 

We trust you find this in order and Should you require further assistance please feel free to contact us. 

Regards Market Conduct 
KM
Keaobaka M's update16 Aug 2024, 05:03
Reviewer Update
Thank you, Nonhlanhla Ngwenya, she really helped me, a very patient, friendly and understanding person.
And thank you for the advice given by her.
I got my refund.
Clientele Legal
Clientele Legal's reply16 Aug 2024, 10:07
Official
Dear Keaobaka M, 

We value our client's input with regards to the quality of our service and appreciate the time taken to share your experience with us.
     We are glad that we could be of assistance.  We take pride in rendering Superior Service to our clients. We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback. 
  Please do not hesitate to contact us should you have any further queries. 
Yours sincerely, 
  
Lindiwe Mabizela 
Service Support Team Leader Clientele Life