AF
Athenkosi F
1 reviews | Active since Apr 2023
04 Apr 2023, 11:24
**** me of my money
They deduced R500 on 2 separate occasions and have been giving me a run around in paying it back. I do not have any policy with them and have promised to pay within 24 hours and yet it has been weeks now. They went as far as asking me to atleast take a lesser cover and I told them I don't want any cover. I want my money back.
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Replies (2)
Clientele Legal's replyOfficial
04 Apr 2023, 14:00Dear Athenkosi F
We confirm receipt of the concerns raised and sincerely apologize for the inconvenience caused.
Your complaint has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Your complaint has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's reply04 Apr 2023, 14:00
Official
Dear Athenkosi F
We confirm receipt of the concerns raised and sincerely apologize for the inconvenience caused.
Your complaint has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Your complaint has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's replyOfficial
05 Apr 2023, 12:59Dear Athenkosi F ,
We confirm that we have made contact with you to provide feedback regarding the concerns raised.
At the outset we would like to apologise for any inconveniece that you may have experienced. As per our telephonic discussion, we have explained our refunds process and confirmed that we are awaiting your email with the required documents in order to assist you further.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Maria Mokhuabane
Service Support Specialist
Clientele Life
Service Support Specialist
Clientele Life
Clientele Legal's reply05 Apr 2023, 12:59
Official
Dear Athenkosi F ,
We confirm that we have made contact with you to provide feedback regarding the concerns raised.
At the outset we would like to apologise for any inconveniece that you may have experienced. As per our telephonic discussion, we have explained our refunds process and confirmed that we are awaiting your email with the required documents in order to assist you further.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Maria Mokhuabane
Service Support Specialist
Clientele Life
Service Support Specialist
Clientele Life