Loyalty is not business of the day with Clientele legal

Policy No. *** I’m getting goose bumps as I read through the reviews regarding the terrible service provided by Clientele legal, because this is exactly what is happening to me currently. I have tried to call since the 1st of November 2019, sent emails, downloaded their app for claim and I called again on 05/11/2019 to check on the status and progress of my request and I was told about a turnaround time of 48 hours. I requested the agent to email me the reference for my call and she promised to send an email confirmation, but none received. You could tell by the sound of her voice that she was less interested to my frustration and just wanted to end my call. I didn’t expect this treatment from clientele, I thought I will be treated as a priority seeing that I’ve been a member since 2012 and have never claimed before, unfortunately my loyalty and my monthly premiums are not as important as I thought. All I want is legal advice regarding a car purchased from a dealer and as I’m reading through the reviews regarding the processes that one must still go through before being attended to, I already feel defeated. You pay for a service that you think it will be there for you in times of need, but all you get is a slap in a face and unnecessary notifications from their App about monthly competitions instead of getting a notification regarding the status of my request.