MG
Mildred G

1 reviews | Active since Oct 2022

06 Mar 2024, 12:44

LOST THOUSANDS

I opened an account with Clientele legal many years ago can't even remember the starting date, last year I had a problem at work, the consultant advise was that I need to resign from the Company, I struggled with my work place, I made many calls to Clientele, and wrote many emails they never helped with any advice, I had to go to another legal advise expert which I had to pay. I lost my job and are finishing off end of March with an agreement. I then cancel the policy, forwarded emails twice to stop payment, I now noticed that Clientele still forward debit orders to my banking account, I cancelled it with my bank, and the bank informed me that they use different codes to get the debit order going. I had enough busy with Ombudsman. I lost thousands.

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Replies (4)
Clientele Legal
Clientele Legal's reply06 Mar 2024, 13:56
Official
Dear Mildred G,
  
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
  
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
            
Yours sincerely, 
Lindiwe Mabizela
Clientele Legal 

Best regards,

Clientele Legal
Clientele Legal's reply12 Mar 2024, 08:23
Official
Dear Mildred G, We thank you for escalating your complaint to us.  Unfortunately, we have not had the opportunity to address your concerns since you were not willing to discuss same. We have proceeded to cancel your policy as per your request We do understand your frustration and apologise for any inconvenience caused.  Should you wish to discuss further, please contact us directly. Regards
Clientele Legal

Best regards,

MG
Mildred G's update12 Mar 2024, 09:01
Reviewer Update
After I cancelled my policy, and you still went out of your way to put a debit order in place, I am very sure that are a *****, Company.
Clientele Legal
Clientele Legal's reply12 Mar 2024, 15:29
Official
Dear Mildred G, We thank you for escalating your complaint to us.  Unfortunately, we have not had the opportunity to address your concerns since you were not willing to discuss same. We have proceeded to cancel your policy as per your request We do understand your frustration and apologise for any inconvenience caused.  Should you wish to discuss further, please contact us directly. Regards
Clientele Legal 

Best regards,