Long wait for refund

Clientele has done it again. So I took up this policy which they couldn't help on 2 different matters hence I decided to cancel it on the 30th November 2020, which was 1 month notice. The first responded after 3 days asking me to reconsider but I gave my reasons, then I got another response more than a week after my cancelation, saying they'll deduct as they work of 30 days notice. I lost it and told them I wanted my money, then they said I'll get my refund if the debit order goes through.

Its been how many days now am still waiting for my refund which they said I'll get before 31 January 2022, so I dont understand why a mere refund would take 30 days this time around. Last time they refunded me, it took 2 days.

This is the very last time I deal with these ********, I honestly thought let me give them benefit of the doubt, now I regret it.