Lmungisi Khumalo (Bad Attitude)

After two months premiums taken, I still did not receive my documents, so I called the call center number and spoke to a Mr. Lmungisi Khumalo, while on the phone with him there was a lot of background noise of people laughing (as is they where having a party) I told Lmunggisi Khumalo several times that about the noise and also said I hope this call is recorded as this behavior is very unprofessional for a call center. He assured me that the call is recorded. He e-mailed the documents through to me while I was still on the telephone line with him.I opened and read it and told him that the address was wrong , that's why I did not receive it in the post. I said this is very unprofessional and that I will consider canceling my policy and taking my business else ware. He said that is fine I can take my business else ware. I then asked to speak to his supervisor, which I was put through to Mr Andre Lombard, whom said he will listern to the recordings and call be back. I feel that with Mr Lmunggisi Khumalo's bad and don't care attitude, it is bringing the company into disrepute