1 reviews | Active since Sept 2017
Lies from sales consultant to sell legal cover
Hi
One of your consultants by the name of Tshepiso called me and signed me up for Legal cover today and said that he would send me banking details so that I can pay for my first premium and have access to telephonic legal assistance immediately but I have not received it in any of the SMSs from Clientele. He also promised to send me policy documents to my email but I have not received that either. The only thing that I have received is an SMS with a link to selfservice.clientele.co.za which also does not have the policy documents and another SMS stating that I would be debited on the 30th.
What is this? I told him that I do not want my account to be debited and will pay for my first premium by hand and arrange for a debit order later. And then he said that he needs my banking details to be able to complete the application and send me policy documents. If my account is debited without my permission end of this month, something serious will happen!
Should I cancel this policy before I even get started? Because if you start with lies from the beginning, how will I trust you guys going forward? There is what we call business language and there are lies which just make people very angry. Why are you trying to be tricky and dishonest to your clients just to make sure they sign up for policies and you can start debiting premiums from their accounts? Huh?
Please attend to this matter urgently fix it.
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any inconvenience this may have caused you.
We confirm that our Investigator (Skhumbuzo Mbele) has assessed the call between yourself and our sales consultant and has been in contact with you to provide you with the necessary feedback regarding the policy.
We assure you this is not the level of service we aim to provide our clients and the necessary corrective measures will be taken.
We trust you find this in order and that this matter has been resolved to your satisfaction. However, should you require any further assistance please feel free to contact us again.
Yours sincerely
Mahlatse Aphane
Team Leader: Compliance
Compliance
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any inconvenience this may have caused you.
We confirm that our Investigator (Skhumbuzo Mbele) has assessed the call between yourself and our sales consultant and has been in contact with you to provide you with the necessary feedback regarding the policy.
We assure you this is not the level of service we aim to provide our clients and the necessary corrective measures will be taken.
We trust you find this in order and that this matter has been resolved to your satisfaction. However, should you require any further assistance please feel free to contact us again.
Yours sincerely
Mahlatse Aphane
Team Leader: Compliance
Compliance