1 reviews | Active since Dec 2016

07 Dec 2016, 16:51

*****

<p>Was told when I joined Clientele that I can have contracts done after two months and can have my legal assistance attended to after three months. Which turned out to be a lie as you have to wait three months before anything can be done for you. Now at a tough situation as I need assistance now and can't wait for the third month. I wish I wasn't **** to and not wasted the first two months of my time. Thanks Clientele</p>

0
Replies (3)
Clientele Legal
Clientele Legal's reply08 Dec 2016, 06:10
Official

Thank you for raising your concerns with us.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist further with the matter.

Yours sincerely,

Benita Steyn

Clientele Legal

Best regards,

's update09 Dec 2016, 15:49
Reviewer Update

Thanks for rectifying the issue. I appreciate it.

Clientele Legal
Clientele Legal's reply12 Dec 2016, 14:51
Official

Thank you for raising your concerns and bringing this matter to our attention.

We confirm that we have assessed the call between yourself and our sales consultant, and by now you have received the required feedback as requested from our Legal Department.

We trust you find this in order and that this matter has been resolved to your satisfaction.

Should you require any further assistance in this regard, please feel free to contact us again.

Kind regards,

Elsa Fourie
Team Leader: Compliance

Best regards,