Legal policy

I have joined Clientele As I have had existing matters, might need a lawyer anytime. they told me that if you have existing matters , you do not have to be on waiting period so I must pay R280 instead of R240 cos I was already have existing matters. after two I called them to help me, they said I am less than 3 months with them, they can’t connect with the lawyer. the following day they called for further explanation and asked to speak to lady who was convincing me to join. she was no where to be found and ask for recording calls during joining time and promised to be sent via email till today no recording.