RM
Romeo M
1 reviews | Active since Sept 2020
11 Sept 2020, 12:28
Legal matters
I am disappointed with clientele legal i have been paying R327.00 but when i phone the lawyers to assist me, they referred me to attornies so what was the my reason to pay them instead to pay the attorneys. I am calling them, sending email they are not responding. Until scorpion legal jumped in and helped me, I want to cancel this policy now.
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Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
11 Sept 2020, 12:37Dear Romeo M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply11 Sept 2020, 12:37
Official
Dear Romeo M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
11 Sept 2020, 15:45“Dear Romeo M We thank you for escalating your concerns to us and allowing us the opportunity to discuss the complaint with you today. We do understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected. We unfortunately could not provide you with legal representation as your matter falls under the policy exclusions due to missed premiums. We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Please contact us directly should you have any queries in future. Yours sincerely, Cyril Mbatha
Complaints Case Manager
Clientele Legal"
Complaints Case Manager
Clientele Legal"
Clientele Legal's reply11 Sept 2020, 15:45
Official
“Dear Romeo M We thank you for escalating your concerns to us and allowing us the opportunity to discuss the complaint with you today. We do understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected. We unfortunately could not provide you with legal representation as your matter falls under the policy exclusions due to missed premiums. We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Please contact us directly should you have any queries in future. Yours sincerely, Cyril Mbatha
Complaints Case Manager
Clientele Legal"
Complaints Case Manager
Clientele Legal"