Legal being elegal

Good day, That seem to be the new tone for Clientelle as they say this all the time , we will get back to you , My complaint was logged beginning of October , only received feedback on 11 October stating my complaint is ligit and that the sales agent sold the package to me under false curcomstances, they escalating to the complaints department manager Cirel to get in contact with me for an outcome, nothing happened until 21 October when I phoned in requesting feedback and was transfered from pillar to post with no outcome stating they will escalate and to get feedback in 5 working days , I waited and nothing happened , I had to phone in a couple times again and everytime they say they escalating and I need to wait 5 working days if they did not even give me feedback in the previous 7 working days, then I called again on 1 November was again transferred to all departments but no one could assist and advised they have escalated for the thousand's time and the call back will be givin within 5 working days, I mean its been over a month, what type of service s this, I NEED A MANAGER TO MAKE CONTAC TODAY AS I WILL COMPLAIN ON ALL PUBLIC FORMS I CAN GET.