TM
Tshepo M
1 reviews | Active since Nov 2019
15 Nov 2019, 14:59
Lease agreement
I am still waiting for the contract to be drafted for 3 weeks now. Past their turnaround time of 7 business days.
Worse part is I call daily for an update apparently the relevant person is unavailable
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Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
18 Nov 2019, 08:19Dear Tshepo M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply18 Nov 2019, 08:19
Official
Dear Tshepo M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
21 Nov 2019, 12:09 “Dear Tshepo M
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
We do understand your frustration but would like to ensure you that this legal plan allows you to be rest assured, knowing that you are protected by us.
We confirm having discussed this matter with you yesterday and confirm that the requested contract was drafted and received by you. We do apologise for any inconvenience caused.
At Clientele Legal, we are committed to ensuring a seamless customer experience, so please do not hesitate to contact us on *** or email us at *** should you need anything further.
Yours sincerely,
Casey Swartz
Complaints Case Manager”
Clientele Legal's reply21 Nov 2019, 12:09
Official
“Dear Tshepo M
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
We do understand your frustration but would like to ensure you that this legal plan allows you to be rest assured, knowing that you are protected by us.
We confirm having discussed this matter with you yesterday and confirm that the requested contract was drafted and received by you. We do apologise for any inconvenience caused.
At Clientele Legal, we are committed to ensuring a seamless customer experience, so please do not hesitate to contact us on *** or email us at *** should you need anything further.
Yours sincerely,
Casey Swartz
Complaints Case Manager”