LM
Lerato M
1 reviews | Active since Apr 2014
08 Jun 2026, 12:31
Lazy Judith Mboweni's Horrible Customer service.
I just experienced another horrible service from Judith Mboweni (Service support desk) this lady called and told me that she's willing to assist. I reiterate my complaint, she told me that their Legal team didnt receive my request to cancel and refund. How did she know, beats me since they didnt receive an email. She then continued by sayingbI wont get my refund till I follow their cancellation process, mind you, Ive been complaining g since last week. She send me confirmation that the cancelation was done via email, Judith is so lazy to her job, she cant escalate to their finance or refunds team, Instead shes telling me as a customer to do her Job
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Replies (4)0
Replies (4)
Clientele Legal's replyOfficial
08 Jun 2026, 14:43Dear Lerato,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Clientele Legal
Clientele Legal's reply08 Jun 2026, 14:43
Official
Dear Lerato,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Clientele Legal
LM
Lerato M's updateReviewer Update
08 Jun 2026, 14:57I dont want anyone to contact me, that will be the third person. I told Judith that I'm giving you till 12 for my refund to be processed, its now 14:57. I want an email with a proof of payment that an immediate payment has been done!
LM
Lerato M's update08 Jun 2026, 14:57
Reviewer Update
I dont want anyone to contact me, that will be the third person. I told Judith that I'm giving you till 12 for my refund to be processed, its now 14:57. I want an email with a proof of payment that an immediate payment has been done!
Clientele Legal's replyOfficial
09 Jun 2026, 10:33Dear Lerato M,
Thank you for bringing your feedback to our attention.
We acknowledge your frustration regarding your legal plan cancellation and the premium deductions.
Thank you for bringing your feedback to our attention.
We acknowledge your frustration regarding your legal plan cancellation and the premium deductions.
A formal review of your complaint and the recent interactions with our Service Support team has been completed by our Team Leader. Our system audit confirms that your legal policy was officially cancelled on 08/06/2026. Because active cover was in place prior to this date and the final debit order had already been processed by your bank, a refund cannot be issued at a departmental level.
We have reviewed the call recording and confirm that our investigator acted within our standard policy guidelines while maintaining professionalism. However, we note your explicit request in your post to not receive any further phone calls.
We highly respect your communication preferences. Therefore, a comprehensive email detailing our investigation findings, alongside the official contact details for the Office of the Independent Arbitrator, has been sent to your registered email address.
Should you wish to contest this outcome, the Arbitrator is fully equipped to review your dispute impartially.
Yours sincerely,
Clientèle Legal
Should you wish to contest this outcome, the Arbitrator is fully equipped to review your dispute impartially.
Yours sincerely,
Clientèle Legal
Clientele Legal's reply09 Jun 2026, 10:33
Official
Dear Lerato M,
Thank you for bringing your feedback to our attention.
We acknowledge your frustration regarding your legal plan cancellation and the premium deductions.
Thank you for bringing your feedback to our attention.
We acknowledge your frustration regarding your legal plan cancellation and the premium deductions.
A formal review of your complaint and the recent interactions with our Service Support team has been completed by our Team Leader. Our system audit confirms that your legal policy was officially cancelled on 08/06/2026. Because active cover was in place prior to this date and the final debit order had already been processed by your bank, a refund cannot be issued at a departmental level.
We have reviewed the call recording and confirm that our investigator acted within our standard policy guidelines while maintaining professionalism. However, we note your explicit request in your post to not receive any further phone calls.
We highly respect your communication preferences. Therefore, a comprehensive email detailing our investigation findings, alongside the official contact details for the Office of the Independent Arbitrator, has been sent to your registered email address.
Should you wish to contest this outcome, the Arbitrator is fully equipped to review your dispute impartially.
Yours sincerely,
Clientèle Legal
Should you wish to contest this outcome, the Arbitrator is fully equipped to review your dispute impartially.
Yours sincerely,
Clientèle Legal
LM
Lerato M's updateReviewer Update
09 Jun 2026, 15:14Obviously I am gonna contest this outcome, whats so difficult with refunding me. You think I'm gonna say okay, its fine. Not in my world, you can assign, call or send agents all you want, what I know is that I want my refund.
LM
Lerato M's update09 Jun 2026, 15:14
Reviewer Update
Obviously I am gonna contest this outcome, whats so difficult with refunding me. You think I'm gonna say okay, its fine. Not in my world, you can assign, call or send agents all you want, what I know is that I want my refund.