tT
trissanb T

1 reviews | Active since Jul 2017

08 Nov 2018, 13:30

"LAWYERS" of no assistance

<p>My finace and I have Clientele legal policy, they have assisted us with the battle over severance benefits, as Mr lennie Naidoo was retrenched in January 2018 the dispute was settled and the employer agreed to make 2 payments one by the 7 th of October and the other by the 7th of November 2018 the 1st payment the employer did not make on time we had to go to ccma where they had called him to make payment, also i contact Clientele legal and ** was kind enough to make a call to him and immediately after that a day later the employer paid the problem I am having now is that I am trying to Get a hold of Sarita Jacobs since Tuesday now i have sent emails and left so many messages, the staff at Clientele are extremely rude i have spoke to several people now not one of them can assist me All i need is for **&nbsp; &nbsp;to contact the employer to make payment..as it is a day late now hopefully putting up this post will help me get some help since i have been calling since Tuesday and not a single "LAWYER" can assist me</p>

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Replies (2)
Clientele Legal
Clientele Legal's reply08 Nov 2018, 14:17
Official
 
We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Siphesihle Rodolo

Clientele Legal 
Clientele Legal
Clientele Legal's reply12 Nov 2018, 08:18
Official
 
Hello

Thank you for bringing this matter to our attention. We confirm having addressed and resolved this complaint with Mr Lennie Naidoo yesterday. 

We confirm that at the time Mr Naidoo had contacted us, the second payment was not yet due. Thus, we could not demand same from the employer. We further confirm having contacted Mr Naidoo within our turnaround time. 

We do understand your frustration and would like to ensure you of our commitment to assist further with this matter within the ambit of your legal policy.  The way forward has been communicated and we will keep you abreast of further developments. 

At Clientele Legal, we are committed to ensuring a positive customer experience. Please contact us on *** or email us at *** should you have any queries in future. 

Regards, 

Bernardus Van der Merwe
Legal Advisor - 2IC
Clientèle Legal