KM
Katlego M
1 reviews | Active since Jun 2020
07 Jan 2022, 21:48
Lawyers
I have never been so not happy with a campany that. Doesn't help me or I have benefited as they never assist me in queries, I have am so disappointed fo the 6 to 7 time I have never been helped
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Replies (3)0
Replies (3)
Clientele Legal's replyOfficial
08 Jan 2022, 09:01Dear Katlego M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's reply08 Jan 2022, 09:01
Official
Dear Katlego M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
KM
Katlego M's updateReviewer Update
08 Jan 2022, 09:47As usual the same massage
KM
Katlego M's update08 Jan 2022, 09:47
Reviewer Update
As usual the same massage
Clientele Legal's replyOfficial
11 Jan 2022, 11:06“Dear Katlego M,
We thank you for escalating your concerns to us and confirm that we have addressed these concerns with you yesterday.
We confirm that we have discussed your matter as well as the concerns raised with you during the telephonic discussion held between yourself and the writer hereof on an even date.
Unfortunately, the claim that you had falls outside of the ambit of your legal policy. As we value you as our Client, we have offered to provide you with limited assistance, despite the matter falling outside the ambit of cover, however, confirm that you have informed us that your matter has been resolved.
As there is no further assistance we can offer you on the finalized matter we will proceed to close your claim as you have requested.
Unfortunately, the claim that you had falls outside of the ambit of your legal policy. As we value you as our Client, we have offered to provide you with limited assistance, despite the matter falling outside the ambit of cover, however, confirm that you have informed us that your matter has been resolved.
As there is no further assistance we can offer you on the finalized matter we will proceed to close your claim as you have requested.
At Clientele Legal, we remain committed to ensuring a positive customer experience and we value you as a client.
Please contact us directly should you have any queries in the future.
Please contact us directly should you have any queries in the future.
Regards,
Bernardus van der Merwe
Complaints Case Manager”
Clientele Legal's reply11 Jan 2022, 11:06
Official
“Dear Katlego M,
We thank you for escalating your concerns to us and confirm that we have addressed these concerns with you yesterday.
We confirm that we have discussed your matter as well as the concerns raised with you during the telephonic discussion held between yourself and the writer hereof on an even date.
Unfortunately, the claim that you had falls outside of the ambit of your legal policy. As we value you as our Client, we have offered to provide you with limited assistance, despite the matter falling outside the ambit of cover, however, confirm that you have informed us that your matter has been resolved.
As there is no further assistance we can offer you on the finalized matter we will proceed to close your claim as you have requested.
Unfortunately, the claim that you had falls outside of the ambit of your legal policy. As we value you as our Client, we have offered to provide you with limited assistance, despite the matter falling outside the ambit of cover, however, confirm that you have informed us that your matter has been resolved.
As there is no further assistance we can offer you on the finalized matter we will proceed to close your claim as you have requested.
At Clientele Legal, we remain committed to ensuring a positive customer experience and we value you as a client.
Please contact us directly should you have any queries in the future.
Please contact us directly should you have any queries in the future.
Regards,
Bernardus van der Merwe
Complaints Case Manager”