Law advice

Dear  Marek A,
  Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Standard Legal Plan.  We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success.  Please be informed that we will contact you again to assist you further regarding your complaint.  We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.  Yours sincerely,  Judith Mboweni Clientele Legal

Dear Marek A,  Thank you for raising your concerns and affording us the opportunity to resolve them.  We confirm that we made contact with you to provide feedback and a way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and apologize for the delay caused in processing your request. 

We have since communicated that your policy has now been canceled as per your request and the cancellation process was explained accordingly.  As discussed telephonically, we explained the refund process and  you confirmed that you were satisfied with the feedback 

Furthermore, we would like to thank you for the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. We value your input with regard to the quality of our service and appreciate the time taken to share your experience with us. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We however apologize for any inconvenience this must have caused you. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
  
Yours sincerely,

Judith Mboweni
Clientele Legal