Lack Of Service On A Critical Query

Legal Team Agent: Lerato<br> Time: 09:06am<br> Date: 11 March 2016<br> <br> I am disappointed and very annoyed to see that after 7 years of cancelling all my policies with Clientel due to poor customer service, the service is still bad and most probably even worse. I have been on the phone this morning with one of your legal agent (The details are being provided above) making a follow up on an email request for assistance I made on Wednesday at 09:14am - The legal agent just hanged up on me after confirming with her how urgent this issue is because it is a court motion I received from court.<br> - Firstly, the legal agent told me that I had to wait for someone to call me after 48Hrs even if I initiated the call myself because of the urgency of the motion.<br> - Secondly, the legal agent said he was going to assist me with the legal matter then just hanged up on me.<br> - Thirdly, the legal agent requested for my details to do security checks including my mobile number but she is not even contacting me back after she hanged up on me.<br> <br> I received a motion from court of and I only have 2 weeks to respond to.<br> <br> Till now there is nobody from complaints nor the legal team that has contacted me still.<br>