Lack of Service

I have logged a complaint against LFA Auto last year in November and now 12 months later still have not had my case resolved. I am being passed over to an ombudsman who has not been of much assistance and recently advised that the matter will be handled by an attorney outside of Clientele whom I have been in contact with and they have confirmed that Clientele have not yet instructed them to proceed.<br> <br> Is this the level of service we can expect from Clientele as it is not acceptable at all as they happily take my monthly contribution and deliver nothing in return. <br> <br> The vehicle in question was to have been ready for collection last year but returned due to defects in the engine. LFA Auto advised Clientele it was ready and upon going to collect the engine and many components were still lying inside the vehicle.<br> <br> All I would like now is to receive my monies back and Clientele do not how to carry the procedures out.<br> <br> Please help me.<br> <br> Regards<br> J. Gumede