GO
George O

1 reviews | Active since Oct 2017

01 Nov 2017, 11:27

lack of good staff and lazy workers

I went to clientèle legal asking them to help me claim my provident fund,wich was a amount of R57,317.22 i was only paid R52000. Two months later i then went back to them asking them to please help me claim the balance that had remained behind from my provident fund.they refused an told me to go claim it personally from the company that had to pay me my provident fund. I have been pleading with them since 2014.

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Replies (2)
Clientele Legal
Clientele Legal's reply01 Nov 2017, 11:38
Official

Thank you for raising your concerns with us.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Shanitha Hanuman

Clientele Legal

Clientele Legal
Clientele Legal's reply02 Nov 2017, 11:25
Official

Dear charlalitious

Thank you for raising your concerns and discussing the matter with us today.

We confirm that you were advised on the matter that was submitted to our offices in September 2016 and that the advice provided by the advisor previously was also reiterated for clarity purposes.

Kindly note that the matter falls within the jurisdiction of the Pension Fund Adjudicator, who has the authority to resolve such disputes. As per our discussion, we will forward the complaint forms to you again to enable you to complete and sent to the Adjudicator for consideration with regards to lateness and the merits of the complaint.

Kind regards,

Will Fritz