1 reviews | Active since Feb 2018
Lack of customer service
I had taken out a policy with Clientel after seeing their adverti*****ts..despite people telling me that I should rather go with Scorpion or Legal Wise. After the sales call I was promised that my policy documents would be sent to me via e-mail, to date I have to continue calling Clientele legal or requesting call backs via internet and still have not received my documents. When I requested to cancel my policy I was told that I can only do so after 3 months, this basically tells me that they are only after my money and lack the most important aspect of business which is great customer service/treating consumers fairly. I am most disappointed in myself for not taking the advise I was given to not join Clientele because now I am the one suffering. So who takes the lawyers to court if they the ones that is suppose to help us do so when needed? It is so sad!!
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
We confirm that we made contact with you on 15th and 19th June 2018, to discuss the concerns raised.
As per our telephonic discussion regarding the policy documents not received, we confirmed that the policy documents were delivered successfully to the email and postal address we have on record.
You also raised concerns regarding the cancellation of your policy, kindly note that we have no records which indicate that a request to cancel your policy was received by our offices. Furthermore, we explained the cancellation processes and you opted to continue with your policy.
You have confirmed that you are satisfied with the outcome and we would like to thank you for providing us the opportunity to resolve this matter.
We trust you find the above in order however, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm that we made contact with you on 15th and 19th June 2018, to discuss the concerns raised.
As per our telephonic discussion regarding the policy documents not received, we confirmed that the policy documents were delivered successfully to the email and postal address we have on record.
You also raised concerns regarding the cancellation of your policy, kindly note that we have no records which indicate that a request to cancel your policy was received by our offices. Furthermore, we explained the cancellation processes and you opted to continue with your policy.
You have confirmed that you are satisfied with the outcome and we would like to thank you for providing us the opportunity to resolve this matter.
We trust you find the above in order however, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Judith Mboweni
Clientele Legal