Labour Dispute

Distress of my working environment I'm just getting a feel that my representative is not taking an effort to study my case I am working at toxic environments its been more than two weeks since I submitted my documents detailing my case. But it seems she's not clued up with the case, as she even mistake up my case for a Renta dispute. I know I'm not the only client but a person should feel protected in time of need but is not the case as it stand, and the advice I got was to lay low because I could loose my job, I'm not at fault the employer is. I honestly feel disappointed at the service I received at clientele, because reason I signed up for clientele is how they advertised their good service and how they go an extra length for their clients, but at this moment what I have so far received doesn't agree with what they stand for.