bZ
bongiwe Z
1 reviews | Active since Feb 2012
04 Oct 2022, 10:04
Labour dispute
I phone last month about my work dispute of no payment for public holidays.at first I got a call that my allocated lawyer is off sick of which I understood. When a lawyer finally responded she asked me to write a formal grievance procedure of which I did and have sent it to her .what I dont understand is since then I only got a call last week while I was on my way to Durban and I asked her to call the next day .to date she never did.What I want to know is if I will get any help from Clientel about my unpaid public holidays for May
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Clientele Legal's replyOfficial
04 Oct 2022, 10:18Dear Bongiwe Z
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's reply04 Oct 2022, 10:18
Official
Dear Bongiwe Z
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's replyOfficial
11 Oct 2022, 16:27“Dear Bongiwe Z, We thank you for escalating your concerns to us and allowing us the opportunity to discuss your complaint. We understand your frustration, but we assure you that the allocated advisor is doing everything possible to resolve your dispute. We confirm that we have advised you on the way forward regarding your matter and shall continue to provide the required assistance, to ensure that your interests are protected. Feedback in this regard will be provided to you as further progress is made. Should you wish to discuss your matter further, please do not hesitate to contact us directly. Regards, Carla FickComplaints Case Manager”
Clientele Legal's reply11 Oct 2022, 16:27
Official
“Dear Bongiwe Z, We thank you for escalating your concerns to us and allowing us the opportunity to discuss your complaint. We understand your frustration, but we assure you that the allocated advisor is doing everything possible to resolve your dispute. We confirm that we have advised you on the way forward regarding your matter and shall continue to provide the required assistance, to ensure that your interests are protected. Feedback in this regard will be provided to you as further progress is made. Should you wish to discuss your matter further, please do not hesitate to contact us directly. Regards, Carla FickComplaints Case Manager”