tJ
toy J
1 reviews | Active since Jul 2013
15 Jun 2021, 11:10
JP Joubert
Ek het gevra hulle moet my help my verwysing P*** dit is al in Mei 2021 aan gegee nou nog niks weer van hulle gehoor nie maar elke Maand vat hulle oor die R400 van jou mense bly weg van clientele legal af. Hulle lewer geen diens
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Replies (2)
Clientele Legal's replyOfficial
15 Jun 2021, 11:45Dear JP Joubert
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's reply15 Jun 2021, 11:45
Official
Dear JP Joubert
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's replyOfficial
21 Jun 2021, 09:13“Dear JP Joubert, We thank you for escalating your concerns to us and allowing us the opportunity to resolve your complaint. We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance at all times. We note your concerns regarding our turnaround times and feedback process, and apologize for any inconvenience caused. We confirm that we have advised you on a way forward regarding your matter and shall proceed with attending accordingly and will provide you with further feedback in due course. At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Should you wish to discuss your matter further, please contact us directly. Regards, Carla FickComplaints Case Manager”
Clientele Legal's reply21 Jun 2021, 09:13
Official
“Dear JP Joubert, We thank you for escalating your concerns to us and allowing us the opportunity to resolve your complaint. We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance at all times. We note your concerns regarding our turnaround times and feedback process, and apologize for any inconvenience caused. We confirm that we have advised you on a way forward regarding your matter and shall proceed with attending accordingly and will provide you with further feedback in due course. At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Should you wish to discuss your matter further, please contact us directly. Regards, Carla FickComplaints Case Manager”