TX
Triump X

1 reviews | Active since Oct 2019

31 Oct 2019, 11:19

John Ndlovu

I was a member of clientele legal for almost 2years without asking for help,when i faced dissmal at work i asked clientele legal to come and assist me,they told me that they wont help me,i asked them why?they told me that is their company policy,i tried to explain to them and remain said they can not help me,SO I WANT TO LET SOUTH AFRICAN KNOW ABOUT CLIENTELE,CLIENTELE IS A LICENSED DAYLIGHT ****,AND WHY GOVERNMENT GAVE THE ****S LICENSE TO ***** FROM PEOPLE,WHAT WE SEE ON TV IS ONLY LIE,PLEASE DONT JOIN THAT **** THEY WONT HELP U,UNDERSTAND PLIZ.I THEN DECIDED TO QUIT BUT THEY KEEP ON TAKING MY MONEY FROM ACCOUNT.RAMAPHOSA SHOULD STOP THIS **** IMMEDIATELY IF HE WANT TO ROOT *******ION IN S.A,OR ELSE FACE ZONDO COMMISSION FOR *****ING FROM POOR IN THE NAME OF LEGAL HELP.

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Replies (2)
Clientele Legal
Clientele Legal's reply31 Oct 2019, 12:18
Official
Dear Triump X,

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
 
Yours sincerely,
 
Judith Mboweni

Clientele Legal 

Clientele Legal
Clientele Legal's reply06 Nov 2019, 10:23
Official
“Dear Triump X Thank you for bringing this matter to our attention. 
We confirm having contacted you telephonically and that your concerns have been discussed and addressed.  Unfortunately, your claim falls outside the ambit of your Legal Policy, hence you were not provided with legal representation on your matter. We do understand your frustration and to assure you of our commitment to the matter, we have requested our customer services department to check why the policy documents were not sent to you.  At Clientele Legal, we are committed to ensuring a positive customer experience and apologise for any inconvenience caused.  Please contact us on *** or email us at *** should you have any queries in the future.  Yours sincerely, 

 Cyril Mbatha
Complaints Case Manager
 Clientèle Legal