Incorrect legal advice

I initially contacted clientele legal to assist with a letter of demand due to a dispute with my previous landlord. I had explained the situation to them and they agreed to whatever I said, not even sure whether it was correct legally. They sent the letter of demand eventually (which also took long). My previous landlord responded to them, they had forwarded this to me. I responded and my legal adviser tried calling me ONCE and I was unable to take the call. I tried calling back about 6 times leaving messages and escalating the matter but days and weeks went by and these people still has not gotten back to me. I eventually phoned AGAIN and a guy told me my legal adviser will call me back however I refused and insisted someone take my call immediately then only did they transfer me to this lady. I eventually spoke to her and she told me that 14 days had passed after we sent the letter of demand and that I now need to go to small claims court where they will assist me and clientele cannot, only to find that out that what I was advised on was completely incorrect. I had to start the entire process from scratch again. I have even escalated the matter maybe 2 to 3 times and none of their supervisors bothered to call me back. Please do not waste your time with this company. Totally disgusted that all my money was wasted on their premium and came to the time to assist me, they could not.