BS
Boitumelo S
1 reviews | Active since Nov 2019
31 Oct 2020, 10:40
*********** Staff & They are of no help
They have *********** staff members. I needed legal assistance and I quote as per the email sent me “Good day, We refer to the above matter. Kindly note that we may provide limited assistance to you in terms of your matter upon receipt of your information. As explained, your matter is excluded in terms of our policy”
What is the point of paying monthly premiums if they can only render you “limited assistance”
This is the second time I needed legal assistance and they were of no use whatsoever.
Helpful (0)
Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
02 Nov 2020, 09:04Dear Boitumelo S,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply02 Nov 2020, 09:04
Official
Dear Boitumelo S,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
02 Nov 2020, 13:01Dear Boitumelo S
We thank you for escalating your concerns to us and for allowing us an opportunity to address you.
We do understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.
We confirm having discussed your concerns today wherein you advised that your matter has been resolved.
We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Please contact us directly should you have any queries in future.
Yours sincerely,
Cyril Mbatha
Clientele Legal
Cyril Mbatha
Clientele Legal
Clientele Legal's reply02 Nov 2020, 13:01
Official
Dear Boitumelo S
We thank you for escalating your concerns to us and for allowing us an opportunity to address you.
We do understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.
We confirm having discussed your concerns today wherein you advised that your matter has been resolved.
We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Please contact us directly should you have any queries in future.
Yours sincerely,
Cyril Mbatha
Clientele Legal
Cyril Mbatha
Clientele Legal