WC
Wayne C

1 reviews | Active since Nov 2014

17 Jun 2016, 12:18

*********** - NO SENSE OF URGENCY- Poor Communication!

<p>In the month of August 2015 i lodged a matter with clientele legal regarding a ********** vehicle sale. I was asked to send information by one of their unprofessional consultants which i did regarding the sale of the vehicle from the seller to myself. I was told that a letter of demand would be sent in which the third part had 14 days to respond in which the matter would be elevated to a lawyer for review. From about that moment nothing else has been done. In two months time it would be a year that this matter is in process. My advice to anyone seeking legal assistance or signing up with any legal advisors not to join clientele legal. What they promise on their television ads and what they actually deliver is worlds apart.</p>

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Replies (2)
Clientele Legal
Clientele Legal's reply17 Jun 2016, 12:49
Official

Thank you for raising your concerns with us.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Benita Steyn

Clientele Legal

Clientele Legal
Clientele Legal's reply17 Jun 2016, 14:02
Official

Thank you for bringing your concerns to our attention and discussing your complaint with us today.

As discussed, the letter of demand was sent to the third party and all means to mediate the matter were unsuccessful. We also discussed the need for further documents to proceed with further legal assistance. Full legal advice was provided on the civil litigation process and a way forward was reached.

We thank you for your understanding in this regard and for discussing your concerns with us. We are pleased that we were able to resolve your complaint.

Please contact us for any future queries and/or concerns on ********** / Kind Regards

Cavlyn Bemaya

Clientele Legal