ND
Neo D
1 reviews | Active since Jan 2018
07 Jun 2021, 10:58
*********** lawyers
I have been sent from pillar to post and still not getting assistance. It looks like Clientele legal is full of *********** so called lawyers that don’t know what they are doing. I am extremely unhappy with the service I have been getting, instead they drop the phone when they don’t know how to help - is there a superior or am I paying for **** service?!
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Replies (2)
Clientele Legal's replyOfficial
07 Jun 2021, 12:23Dear Neo D
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's reply07 Jun 2021, 12:23
Official
Dear Neo D
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's replyOfficial
08 Jun 2021, 17:07Dear Neo D,
With reference to our telephonic conversation, we would like to thank you for allowing us the opportunity to resolve your complaint.
We confirm having discussed your concerns and providing you with a way forward regarding your matter. We confirm that we will be attending and assessing your claims in terms of the ambit of your legal policy, whereby we will revert shortly with feedback.
We do apologise for any inconvenience caused, however we would like to assure you at Clientele Legal, we are committed to ensuring a positive customer experience and we value you as a client.
Please contact us directly should you have any further queries in the future.
Regards
K. Dehal
Complaints Case Manager
Clientele Legal's reply08 Jun 2021, 17:07
Official
Dear Neo D,
With reference to our telephonic conversation, we would like to thank you for allowing us the opportunity to resolve your complaint.
We confirm having discussed your concerns and providing you with a way forward regarding your matter. We confirm that we will be attending and assessing your claims in terms of the ambit of your legal policy, whereby we will revert shortly with feedback.
We do apologise for any inconvenience caused, however we would like to assure you at Clientele Legal, we are committed to ensuring a positive customer experience and we value you as a client.
Please contact us directly should you have any further queries in the future.
Regards
K. Dehal
Complaints Case Manager