Incompetencent service received

I am unhappy with the service received from Clientele Legal - the policy that I opened I did not confirm and my account has been debited in different days I have tried to call numerous times to enquire why my account is being debited, reversed the funds but now they double debit my account. I want my refund of R3000 of funds debited from my account with out my consent. Or else I will escalate this to ombudsman.