RM
Raj M

1 reviews | Active since Jul 2018

26 Nov 2019, 12:08

Incompentent, company to deal with .

I wanted my Purchase to Offer Agreement to be reviewed and checked by the sellers attorney , I received an automated response on the acknowledgment of th receipt of the agreement which states it will take 48 hours for a for response. Since then I have made two calls to them , always telling me the person handling my matter will get back to me. I had to engage my own attorney to review this agreement and was done within 3 hours. till date no response from Clientele. I have cancelled my subs , they are *********** , and useless its a mockery with the adverts.

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Replies (2)
Clientele Legal
Clientele Legal's reply26 Nov 2019, 12:55
Official
Dear Raj M,

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
 
Yours sincerely,
 
Judith Mboweni

Clientele Legal 
Clientele Legal
Clientele Legal's reply06 Dec 2019, 09:21
Official
Dear Raj M ,
 
Thank you for allowing us an opportunity to address you concerns with you. 
 
We confirm that we have telephonically discussed the complaint with you and have resolved same. 
 
As discussed, your claim unfortunately falls outside of the ambit of your legal policy and as explained, the extent of assistance we can provide is determined by the legal policy. We have however provided you with the necessary guidance and advice regarding your matter.  
 
We apologize for any inconvenience caused to you.
 
At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. 
 
Should you have any further questions, concerns or queries, please do not hesitate to contact our offices on *** or email us at *** .  
 
Yours sincerely,
 
Karshan Dehal 
Complaints Case Manager 
Clientele Legal