XM
Xoli M
1 reviews | Active since Sept 2021
13 Oct 2021, 11:43
I’m so disappointed
I started my legal policy with clientele around August I asked the guy who was assisting me if am I gonna be covered immediately, he said no I will only be covered after my first premium. I submitted a claim towards the end of September asking for legal assistance I was told they can only give me a legal advise because I am still on waiting period. That was a shock to me because the guy who was assisting while I was taking the policy didn’t mention all that. They said they are going to investigate and go through the recordings and check if that was disclosed to me , it’s been two weeks now they haven’t got back to me, does it take two weeks to listen to recordings?
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Replies (2)
Clientele Legal's replyOfficial
13 Oct 2021, 12:17 Dear Xoli M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hauman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hauman
Clientele Legal
Clientele Legal's reply13 Oct 2021, 12:17
Official
Dear Xoli M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hauman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hauman
Clientele Legal
Clientele Legal's replyOfficial
18 Oct 2021, 09:10 Dear Xoli M
Thank you for bringing this matter to our attention.
Thank you for bringing this matter to our attention.
We acknowledge your concerns and we confirm that we have investigated the concerns raised and Mbali Shezi has provided you with feedback.
Unfortunately, you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. The escalation process was sent to your cell number.
We trust you find this in order, however, should you require any further assistance in the interim, please feel free to contact us again.
Kind regards,
Market Conduct
Clientele Legal's reply18 Oct 2021, 09:10
Official
Dear Xoli M
Thank you for bringing this matter to our attention.
Thank you for bringing this matter to our attention.
We acknowledge your concerns and we confirm that we have investigated the concerns raised and Mbali Shezi has provided you with feedback.
Unfortunately, you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. The escalation process was sent to your cell number.
We trust you find this in order, however, should you require any further assistance in the interim, please feel free to contact us again.
Kind regards,
Market Conduct