MQ
Maria Q
1 reviews | Active since Feb 2020
08 Sept 2020, 13:34
I'M DONE WITH CLIENTELE - It has not been a pleasure!
* Bad service, no...VERY BAD Service. * I was told to report the matter to another organisation as they couldn't help me. * Been a faithful policy holder for 2 years and have never claimed! * My First time claiming , and they are **** absolutely NOTHING! * I have to constantly call in to ask for progress! * To find that they have not even looked at my issue. * 2 MONTHS IN and they have not even looked at it!! * They don't give you a direct person to communicate with! * You use the general email address "***" to send mails and THEY DON'T REPLY! * Every month they deduct installments from my Bank Account... for what Nothing! * VERY DISAPPOINTED, USELESS LAWYERS!....SAVE YOUR MONEY!!
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Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
08 Sept 2020, 14:41Dear Maria Q,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply08 Sept 2020, 14:41
Official
Dear Maria Q,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
09 Sept 2020, 10:54“Dear Maria Q We thank you for escalating your concerns to us and resolving the complaint with you. We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected within the ambit of the legal policy. We confirm that we have advised you accordingly regarding your matter . We have further assisted you with a way forward to resolving your matter We do apologise for any inconvenience caused, however we would like to assure you at Clientele Legal, we are committed to ensuring a positive customer experience and we value you as a client. Should you wish to discuss your matter further, please contact us directly. Yours sincerely,
Cyril Mbatha
Complaints Case Manager
Clientele Legal"
Cyril Mbatha
Complaints Case Manager
Clientele Legal"
Clientele Legal's reply09 Sept 2020, 10:54
Official
“Dear Maria Q We thank you for escalating your concerns to us and resolving the complaint with you. We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected within the ambit of the legal policy. We confirm that we have advised you accordingly regarding your matter . We have further assisted you with a way forward to resolving your matter We do apologise for any inconvenience caused, however we would like to assure you at Clientele Legal, we are committed to ensuring a positive customer experience and we value you as a client. Should you wish to discuss your matter further, please contact us directly. Yours sincerely,
Cyril Mbatha
Complaints Case Manager
Clientele Legal"
Cyril Mbatha
Complaints Case Manager
Clientele Legal"