iM
innocent M
1 reviews | Active since Jun 2014
06 Sept 2021, 10:46
Ilegal account open on my account
Homechoice allowed people to open an account with my details. Made demands through their lawyers. Contact my lawyers cliented and git feedback that i must go deal with the personally...pathetic doensuchna brand and theier promises. Gave them all documentation, still paying monthly but no help
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Replies (2)
Clientele Legal's replyOfficial
06 Sept 2021, 14:12Dear Innocent M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply06 Sept 2021, 14:12
Official
Dear Innocent M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
06 Sept 2021, 16:31“Dear Innocent M,
With reference to our telephonic conversation today, we would like to thank you for allowing us the opportunity to resolve your complaint.
We understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.
We confirm having discussed your concerns and providing you with a way forward regarding your current matter. We will be providing limited assistance, whereby we will revert after receiving the signed document as discussed.
At Clientele Legal, we are committed to ensuring a positive customer experience and we value you as a client. Please contact us directly should you have any further queries in the future.
Yours sincerely,
Bernardus van der Merwe
Complaints Case Manager”
Complaints Case Manager”
Clientele Legal's reply06 Sept 2021, 16:31
Official
“Dear Innocent M,
With reference to our telephonic conversation today, we would like to thank you for allowing us the opportunity to resolve your complaint.
We understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.
We confirm having discussed your concerns and providing you with a way forward regarding your current matter. We will be providing limited assistance, whereby we will revert after receiving the signed document as discussed.
At Clientele Legal, we are committed to ensuring a positive customer experience and we value you as a client. Please contact us directly should you have any further queries in the future.
Yours sincerely,
Bernardus van der Merwe
Complaints Case Manager”
Complaints Case Manager”