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Conrad C
1 reviews | Active since Feb 2011
15 Feb 2019, 17:47
If you need Legal insurance avoid Clientele Legal. Extremely Un-Professional.
I have a Legal issue that needed to be resolved as a matter of urgency. I pay R270+ for Legal insurance with Clientele Legal. I started asking for their assistance since the 30/01/19 . To date i have not received a courtesy call or any assistance. Yesterday 14/02/19 i requested their customer service to please cancel my Legal insurance with them and still no response beside the constant electronic response. To be brutally honest i have had numerous problems with this Team from day 1. THEIR ARROGANCE IS APPAULING!!!!!!!!
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Replies (2)
Clientele Legal's replyOfficial
18 Feb 2019, 08:00 We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Clientele Legal's reply18 Feb 2019, 08:00
Official
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Clientele Legal's replyOfficial
19 Feb 2019, 08:49Dear Conrad10,
We thank you for escalating your concerns to us and allowing us the opportunity to address and resolve your complaint.
We do understand your frustration but would like to ensure you that this legal plan, allows you to be rest assured, knowing that you are protected by superior legal services. We are committed to assisting you with this matter further, within the terms and conditions of your legal policy.
We confirm that we will be contacting the third party to obtain a statement and further advised that we will revert once the statement has been obtained to discuss a way forward.
We would like to apologise for the dissatisfaction with regards to your claims experience. At Clientele Legal, we are committed to ensuring a positive experience. Please contact us on *** or email us at *** should you have any queries in future.
Regards,
Karshan Dehal
Legal Advisor
Clientèle Legal
Clientele Legal's reply19 Feb 2019, 08:49
Official
Dear Conrad10,
We thank you for escalating your concerns to us and allowing us the opportunity to address and resolve your complaint.
We do understand your frustration but would like to ensure you that this legal plan, allows you to be rest assured, knowing that you are protected by superior legal services. We are committed to assisting you with this matter further, within the terms and conditions of your legal policy.
We confirm that we will be contacting the third party to obtain a statement and further advised that we will revert once the statement has been obtained to discuss a way forward.
We would like to apologise for the dissatisfaction with regards to your claims experience. At Clientele Legal, we are committed to ensuring a positive experience. Please contact us on *** or email us at *** should you have any queries in future.
Regards,
Karshan Dehal
Legal Advisor
Clientèle Legal