jL
jo L
1 reviews | Active since Mar 2016
23 Dec 2020, 14:39
I WANT TO CANCEL MY CLIENTELE POLICY, BUT I MUST WAIT FOR A SUPERVISOR TO CALL HOW STUPID IS THAT
I WANT TO CANCEL MY POLICY WITH IMMEDIATE EFFECT.
Never in my life have I heard such a thing that in order to cancel to supervisor must call first than only a policy must be cancel. Please sent me that in writing when I opened this policy. Please also pull the call when I spoke to the fist consultant “SIPHEHLE” is his name 14h21 he has no idea what he is doing. You must remove him from calls immediately Call me on *** or *** Your response is highly appreciated
Many Thanks
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Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
24 Dec 2020, 08:43Dear jo A,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply24 Dec 2020, 08:43
Official
Dear jo A,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
24 Dec 2020, 09:29Dear jo A,
Thank you for raising your concerns with us.
We confirm that we made contact with you to provide feedback regarding the concerns raised.
We have since communicated that your policy has now been cancelled as per your request and the cancellation process was explained accordingly. As discussed telephonically you confirmed that you were now satisfied with the feedback.
Furthermore we would like to thank you for the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We however apologise for any inconvenience this must have caused to you.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply24 Dec 2020, 09:29
Official
Dear jo A,
Thank you for raising your concerns with us.
We confirm that we made contact with you to provide feedback regarding the concerns raised.
We have since communicated that your policy has now been cancelled as per your request and the cancellation process was explained accordingly. As discussed telephonically you confirmed that you were now satisfied with the feedback.
Furthermore we would like to thank you for the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We however apologise for any inconvenience this must have caused to you.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Yours sincerely,
Judith Mboweni
Clientele Legal