DW
Dwight W

1 reviews | Active since Oct 2018

29 Mar 2022, 14:56

I should take Clientele to Court

Listen to this utter nonsense from Clientele... .........................................................................................................................................................................

We’ve been trying to get hold of you However, we have not been able to get hold of you on *** and *** at 16h48 on the 23 March 2022. We want to resolve your query as a matter of urgency and request that you please make contact with us on the details provided on the email. Thank you for your email. We acknowledge your cancellation request. We at Clientèle understand the financial impact which COVID-19 has had on individuals and the economy.

Clientèle has the following options available to you as a valued member so you retain your cover with us: We can remove the annual increase from the policy - your premium and cover amount will remain unchanged We can also reduce the premium and your cover amount We can remove your premium from our billings process for one month only If there is a family member that is able to assist you with making the monthly contribution, please notify us Kindly note that should we not receive feedback from you within 48 hours, we will proceed with your cancellation request. 😨 ARE YOU SERIOUS with the following STATEMENT! 😨 Did we plan this?

Please note should an Insured Life who has been fully vaccinated via an approved Vaccination scheme against COVID-19 pass away during the waiting period, we will pay the total funeral benefit amount subject to meeting all other requirements of this policy. Please refer to your Policy Schedule. LMAO!! even if you had your policy years before the COVID-19 Pandemic? .......................................................................................................

🤣My response to Clientele Legal...

Good day,

That has been always a problem to me...never to get hold of me...easy said and done.

Thank you, but no thank you.

I have been with Clientele for over seven years...not for one claim was I assisted or helped with when I needed it the most for the last couple of years.

I have spent so much money via Clientele debit orders close to TWELVE THOUSAND RANDS a year. What did I get out of it? Only over Three Thousand Rands payout for the Five Years Free Claim Bonus.

The times I did not have an income, yet Clientele's debit orders were deducted with no FAIL...thanks to a loyal family member.

I should be the one Taking Clientele to court for not complying with their Adverti*****ts and Statements where they say that they are there to HELP you when you are in need of legal assistance. But they never did for me.

Was easy to debit the money from my account, but never did they come through for me.

I have lost so much, and I can't see why I must continue with Clientele any further.

0
Replies (2)
Clientele Legal
Clientele Legal's reply29 Mar 2022, 20:55
Official
Dear Dwight W,

We confirm receipt of the concerns raised.
      
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
      
Yours sincerely,

Lebohang Makhakhe
Service Support Specialist
Clientele Life  
 
Clientele Legal
Clientele Legal's reply30 Mar 2022, 14:11
Official
Dear Dwight W,
  
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Classic Legal Plan. 
 
We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. 
 
Please be informed that we will contact you again to assist you further regarding your complaint. 
 
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. 
 
Yours sincerely, 
 
Judith Mboweni 
Clientele Legal