wB
wesley B

1 reviews | Active since Feb 2017

24 Feb 2025, 14:39

I regret taking a legal policy with the clientele.

I am writing to express my dissatisfaction with the level of service I have received from my clientele legal. At the beginning of this month, I was involved in a car accident. Subsequently, I contacted my so call legal team clientele legal that's a **** provider to secure the funds from the at-fault driver. I was informed that payment would be made by the 15th of the month and that I should reach out again if there was no response. As the month has concluded without any response or feedback from the clientele legal company, I find myself in a difficult situation.

Additionally, I sought legal assistance, but the representatives were unable to assist me with any of my concerns when I contacted them. Today, I sent an email to the client requesting the cancellation of the policy, as there was no reply to my previous correspondence. In light of this, Pls cancel this policy and stop take money from ppl accounts you can help

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Replies (2)
Clientele Legal
Clientele Legal's reply24 Feb 2025, 15:22
Official
Dear wesley B, 

We confirm receipt of the concerns raised and apologize for any inconvenience caused. 

Your query has been escalated to the relevant department for investigation, and we will be in contact to assist. 

Yours sincerely,

Clientele Legal 
Clientele Legal
Clientele Legal's reply05 Mar 2025, 11:54
Official
Dear Wesley B,
 
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
 
We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance at all times.
 
We note your concerns regarding feedback and our claim processes, and apologize for any inconvenience caused. 
 
We confirm that we have advised you on a way forward regarding your matter and shall continue assisting you accordingly.
 
Should you wish to discuss your matter further, please contact us directly.
 
Regards, 
 
C. Fick 
Complaints Case Manager