I Regret being Associated with the Name Clientelle!!!

I’ve got a bed that I bought from The Bed Shop in Pretoria East in October 2019. Within 2 months it gave me problems and they exchanged the base. Again within 2 months of the exchange it still gave me problems!! Im disappointed in Clientelle Legal that they’re failing to resolve this matter to my favour!! Im also picking up that their *********** staff who recorded my initial claim didnt take all the details of the incident. On top of that she interpreted the CPA explaining to me that I have a legit complaint given the gap from the 1st exchange to now (within 6 months); however to my surprise the latest legal advisor tells me otherwise - saying the 6 months will be considered from the date of the initial purchase. I even asked her if she was a Legal Advisor or a Call Centre Agent. Even more, the very same last time I spoke to a Legal Advisor they were going to copy me on some email they were going to be sending to the 3rd party - even up to now there is nothing on my inbox from them.

Even as I am typing this, I am sleeping on a bed that is faulty, which was given to me by the shop in January!! It has been like this since March - but I only managed to complain to them in June because of the Lockdown trading restrictions affecting the store as the 3rd party

I regret my decision to join Clientelle Legal. I am imagining their inability to ressolve serious matters if they cannot ressolve a simple matter of CPA. I’ve paid Clientelle Legal’s premiums every month for years but this is the service I get for my 1st ever claim !! I would never ever think about the name Clientelle, be it for Funeral Cover or Investment or Whatsoever!!

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