I recently received a very bad service from the lady by the name Ntokozo Zulu

I recently received a very bad service from the lady by the name Ntokozo Zulu. she did not pay attention to details, she did not listen nor take note of everything I was communicating to her. On several occasions I requested my matter to be assigned to someone else but she kept calling me and giving me many of her opinions on the matter, of which none of them were helpful. I communicated my dissatisfaction to her at all times but she did not listen nor take note of that either, to the point where she abruptly chose to close my claim without helping me. As a paying client, I am very aggrieved by her unpleasant actions on my matter.