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Phelokazi M
1 reviews | Active since Jan 2019
02 Oct 2023, 09:29
I joined Clientele i...
I joined Clientele in June spoke to sales consultant told him everything he told me they will be able to assist after 3 months told him this incident happened before I joined he said we can assist waited 3 month called only to find they dony assist with pre existing cases and also remember they always lie and say calls are recording waisted 4 month of money for them to refer me to lawyers they found on google they ate very useless and take advantage of people now when i want my refund gues what i cant get it they are ****S will do /say anything for you to join when it comes to helping you they will always come up with excuses but continue to debit your account
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Replies (2)
Clientele Legal's replyOfficial
02 Oct 2023, 10:25Dear phelo M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's reply02 Oct 2023, 10:25
Official
Dear phelo M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's replyOfficial
04 Oct 2023, 12:39Dear phelo M,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard. The refund process was explained and you confirmed that you were satisfied with the feedback. We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. RegardsMarket Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard. The refund process was explained and you confirmed that you were satisfied with the feedback. We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. RegardsMarket Conduct
Clientele Legal's reply04 Oct 2023, 12:39
Official
Dear phelo M,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard. The refund process was explained and you confirmed that you were satisfied with the feedback. We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. RegardsMarket Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard. The refund process was explained and you confirmed that you were satisfied with the feedback. We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. RegardsMarket Conduct