SS
Sonja S
1 reviews | Active since Feb 2015
27 May 2021, 11:33
I have been trying to cancel the policy for over 3 months now but they keep taking my money I have even put a stop order on it and still the money is gone
I have been trying to cancel the policy for over 3 months now but they keep taking my money I have even put a stop order on it and still the money is gone. Very unhappy
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Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
27 May 2021, 15:15Dear Sonja,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply27 May 2021, 15:15
Official
Dear Sonja,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
28 May 2021, 11:48Dear Sonja,
We confirm that we made contact with you to discuss the concerns raised. Thank you for bringing your concerns to our attention.
As per our telephonic discussion, feedback regarding the cancellation of your policy has been provided.
We have since communicated that your policy has now been cancelled as per your request and that we hold no record of any requests to cancel the policy in question prior. It was explained that we do require a notice of at least 31 days to no longer submit any debit orders with your bank and that thre would not be further deductions from your bank moving forward.
Furthermore, we explained that you may forward us the proof of your previous requests regarding the same for further investigations and you confirmed that you now understand.
Furthermore, we explained that you may forward us the proof of your previous requests regarding the same for further investigations and you confirmed that you now understand.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We however do understand your frustration and apologise for any inconvenience caused.
Should you require any further assistance, please do not hesitate to contact us.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply28 May 2021, 11:48
Official
Dear Sonja,
We confirm that we made contact with you to discuss the concerns raised. Thank you for bringing your concerns to our attention.
As per our telephonic discussion, feedback regarding the cancellation of your policy has been provided.
We have since communicated that your policy has now been cancelled as per your request and that we hold no record of any requests to cancel the policy in question prior. It was explained that we do require a notice of at least 31 days to no longer submit any debit orders with your bank and that thre would not be further deductions from your bank moving forward.
Furthermore, we explained that you may forward us the proof of your previous requests regarding the same for further investigations and you confirmed that you now understand.
Furthermore, we explained that you may forward us the proof of your previous requests regarding the same for further investigations and you confirmed that you now understand.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We however do understand your frustration and apologise for any inconvenience caused.
Should you require any further assistance, please do not hesitate to contact us.
Yours sincerely,
Judith Mboweni
Clientele Legal