CV
Carla V
1 reviews | Active since Aug 2019
16 Jan 2025, 06:25
I DON’T recommend Clientèle Legal
This is the third time I reach out to them for advice and no one gets back to me on time. I even called and I was on hold for long. I can’t imagine ever needing serious help from Clientèle Legal because I don’t think they would come through. Their turnaround time to respond to emails say 2 days but I’m now on day 6. Last year I experienced the same thing. They only got back to me after a month and I have proof of the email I sent and when they called me back. Definitely cancelling my policy with them. I DON’T recommend Clientèle Legal. I’m on the highest plan with them but they make me feel like I’m not a customer.
Helpful (0)
Replies (4)0
Replies (4)
Clientele Legal's replyOfficial
16 Jan 2025, 06:32Dear Carla V,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Clientele Legal
Clientele Legal's reply16 Jan 2025, 06:32
Official
Dear Carla V,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Clientele Legal
Clientele Legal's replyOfficial
18 Jan 2025, 12:19Dear Carla V,
Thank you for reaching out to us and giving us the opportunity to address your concerns.
We understand that you are dissatisfied with how we handled your claim, and we want to assure you that we take your feedback seriously.
We strive to provide accurate and professional assistance at all times, and we sincerely apologize for any inconvenience this may have caused.
We value your concerns about feedback and turnaround times, and we are committed to improving our services.
Unfortunately, you have decided to cancel your membership with us, and your request has been processed.
If you have any further questions or concerns, please don't hesitate to contact us directly.
Kind regards,
Alfred Vuso
Complaints Case Manager
Clientele Legal's reply18 Jan 2025, 12:19
Official
Dear Carla V,
Thank you for reaching out to us and giving us the opportunity to address your concerns.
We understand that you are dissatisfied with how we handled your claim, and we want to assure you that we take your feedback seriously.
We strive to provide accurate and professional assistance at all times, and we sincerely apologize for any inconvenience this may have caused.
We value your concerns about feedback and turnaround times, and we are committed to improving our services.
Unfortunately, you have decided to cancel your membership with us, and your request has been processed.
If you have any further questions or concerns, please don't hesitate to contact us directly.
Kind regards,
Alfred Vuso
Complaints Case Manager
CV
Carla V's updateReviewer Update
25 Jan 2025, 10:08Hi Alfred
I called +27 (11) *** yesterday and asked them to put me through to the cancellation department because I wanted to confirm if my policy is cancelled as I requested but the consultant told me No it’s not cancelled and still active. Why haven’t you processed my cancellation? How long does it take to process a cancellation? Why does cancelling have to be a difficult process where I’m now finding myself spending more airtime to call your call centre and find out if the policy was indeed cancelled? Please can you just cancel my policy. Simple
I called +27 (11) *** yesterday and asked them to put me through to the cancellation department because I wanted to confirm if my policy is cancelled as I requested but the consultant told me No it’s not cancelled and still active. Why haven’t you processed my cancellation? How long does it take to process a cancellation? Why does cancelling have to be a difficult process where I’m now finding myself spending more airtime to call your call centre and find out if the policy was indeed cancelled? Please can you just cancel my policy. Simple
CV
Carla V's update25 Jan 2025, 10:08
Reviewer Update
Hi Alfred
I called +27 (11) *** yesterday and asked them to put me through to the cancellation department because I wanted to confirm if my policy is cancelled as I requested but the consultant told me No it’s not cancelled and still active. Why haven’t you processed my cancellation? How long does it take to process a cancellation? Why does cancelling have to be a difficult process where I’m now finding myself spending more airtime to call your call centre and find out if the policy was indeed cancelled? Please can you just cancel my policy. Simple
I called +27 (11) *** yesterday and asked them to put me through to the cancellation department because I wanted to confirm if my policy is cancelled as I requested but the consultant told me No it’s not cancelled and still active. Why haven’t you processed my cancellation? How long does it take to process a cancellation? Why does cancelling have to be a difficult process where I’m now finding myself spending more airtime to call your call centre and find out if the policy was indeed cancelled? Please can you just cancel my policy. Simple
Clientele Legal's replyOfficial
04 Feb 2025, 14:19Dear Carla V,
Thank you for reaching out to us and giving us the opportunity to address your concerns.
Please note that your request to cancel your Legal plan has been processed.
If you have any further questions or concerns, please don't hesitate to contact us directly.
Kind regards,
Alfred Vuso
Complaints Case Manager
Clientele Legal's reply04 Feb 2025, 14:19
Official
Dear Carla V,
Thank you for reaching out to us and giving us the opportunity to address your concerns.
Please note that your request to cancel your Legal plan has been processed.
If you have any further questions or concerns, please don't hesitate to contact us directly.
Kind regards,
Alfred Vuso
Complaints Case Manager