LK
Lesego K
1 reviews | Active since Aug 2019
21 Jul 2023, 09:16
I am utterly disappointed with Clientele Legal
I am utterly disappointed with Clientele Legal. I cancelled my policy and yet the debit order still went through for June and now July! I confirmation with 2 consultants about cancellation. Whats even more frustrating is that my debit date was the 25th yet they seem to have a knack for debiting on the 21st. I have just tried to call me and theres a recorded message that they are currently not taking calls due to a staff function!!! Absolutely pathetic
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Replies (3)0
Replies (3)
Clientele Legal's replyOfficial
21 Jul 2023, 16:36Dear Lesego K
We confirm receipt of the concerns raised and sincerely apologize for the inconvenience caused.
Your complaint has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and sincerely apologize for the inconvenience caused.
Your complaint has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's reply21 Jul 2023, 16:36
Official
Dear Lesego K
We confirm receipt of the concerns raised and sincerely apologize for the inconvenience caused.
Your complaint has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and sincerely apologize for the inconvenience caused.
Your complaint has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's replyOfficial
24 Jul 2023, 13:57Dear Lesego K,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Classic Legal Plan.
We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success.
Please be informed that we will contact you again to assist you further regarding your complaint.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Maria Mokhuabane
Service Support Specialist
Clientele Life
Clientele Legal's reply24 Jul 2023, 13:57
Official
Dear Lesego K,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Classic Legal Plan.
We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success.
Please be informed that we will contact you again to assist you further regarding your complaint.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Maria Mokhuabane
Service Support Specialist
Clientele Life
Clientele Legal's replyOfficial
25 Jul 2023, 09:02Dear Lesego K,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success.
We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success.
Please note that feedback and a letter confirming your policy cancellation has been sent to the email address that you have provided.
We would like to apologize for the unpleasant experience that you have had with us and for any inconvenience caused.
We would like to apologize for the unpleasant experience that you have had with us and for any inconvenience caused.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Maria Mokhuabane
Service Support Specialist
Clientele Life
Clientele Legal's reply25 Jul 2023, 09:02
Official
Dear Lesego K,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success.
We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success.
Please note that feedback and a letter confirming your policy cancellation has been sent to the email address that you have provided.
We would like to apologize for the unpleasant experience that you have had with us and for any inconvenience caused.
We would like to apologize for the unpleasant experience that you have had with us and for any inconvenience caused.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Maria Mokhuabane
Service Support Specialist
Clientele Life