JL
Johannah L
1 reviews | Active since Mar 2021
25 Mar 2021, 08:09
Horror with cancelling legal policy
I've cancelled my my legal cover with clientele about 3 months ago but they still keep debiting my account. Their agents are not doing their job right, what kind of nonsense is this?
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Replies (2)
Clientele Legal's replyOfficial
25 Mar 2021, 11:56Dear Johanna L
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply25 Mar 2021, 11:56
Official
Dear Johanna L
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
26 Mar 2021, 11:21Dear Johanna L,
Thank you for raising your concerns with us.
Thank you for raising your concerns with us.
As per our telephonic discussion, feedback regarding the cancellation of the policy in question has been provided.
Regarding the concerns raised, we can confirm that there was an oversight from our side regarding your previous request to cancel your policy. We have since communicated that your policy has now been cancelled as per your request and the cancellation process was explained accordingly.
Furthermore, the required documentation for refunds was also explained and you confirmed that you are now satisfied.
Furthermore, the required documentation for refunds was also explained and you confirmed that you are now satisfied.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We do understand your frustration and apologise for any inconvenience caused.
We trust that this is all you require in this regard , however should you require any further assistance please do not hesitate to contact us.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply26 Mar 2021, 11:21
Official
Dear Johanna L,
Thank you for raising your concerns with us.
Thank you for raising your concerns with us.
As per our telephonic discussion, feedback regarding the cancellation of the policy in question has been provided.
Regarding the concerns raised, we can confirm that there was an oversight from our side regarding your previous request to cancel your policy. We have since communicated that your policy has now been cancelled as per your request and the cancellation process was explained accordingly.
Furthermore, the required documentation for refunds was also explained and you confirmed that you are now satisfied.
Furthermore, the required documentation for refunds was also explained and you confirmed that you are now satisfied.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We do understand your frustration and apologise for any inconvenience caused.
We trust that this is all you require in this regard , however should you require any further assistance please do not hesitate to contact us.
Yours sincerely,
Judith Mboweni
Clientele Legal