LG
Lee G
1 reviews | Active since Jan 2013
18 Oct 2019, 14:45
Horrible waste of time and money
Poor service have been contacting these people countless times, via email and phone. Regarding an urgent labour dispute. I need the advice as in yesterday. Apparently the attorney or legal advisor couldn’t get hold of me via phone call and diarise the matter. How could she not respond via email ???! I have BEEN emailing them but no response. Today I called and I got through. The agent cut my call
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Replies (2)
Clientele Legal's replyOfficial
18 Oct 2019, 15:56Dear Lee G,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply18 Oct 2019, 15:56
Official
Dear Lee G,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
22 Oct 2019, 14:47“Dear Lee G
We wish to thank you for escalating your complaint to us.
We confirm that we telephonically contacted you to address your concerns. We advised you fully on your matter and discussed all the legal options available to you. As such your concern has been resolved
We understand your frustration, however as discussed should you encounter any legal issue in as far as this matter is concerned, you are welcome to contact us for further advice and assistance
At Clientele Legal, we are committed to ensuring a positive customer experience and we value you as a client. Should you wish to discuss your matter in further detail or if you require further assistance, please contact us on *** or email us at *** .
Regards
Cyril Mbatha
Complaints Case Manager”
Clientele Legal's reply22 Oct 2019, 14:47
Official
“Dear Lee G
We wish to thank you for escalating your complaint to us.
We confirm that we telephonically contacted you to address your concerns. We advised you fully on your matter and discussed all the legal options available to you. As such your concern has been resolved
We understand your frustration, however as discussed should you encounter any legal issue in as far as this matter is concerned, you are welcome to contact us for further advice and assistance
At Clientele Legal, we are committed to ensuring a positive customer experience and we value you as a client. Should you wish to discuss your matter in further detail or if you require further assistance, please contact us on *** or email us at *** .
Regards
Cyril Mbatha
Complaints Case Manager”