NS
Nothando S
1 reviews | Active since Feb 2023
26 Sept 2025, 08:15
HORRIBLE SERVICES
I need clientel legal to cancel my policy with them. I am so disappointed, frustrated atnthe service they give. i had the same problem last month them debitng me on the wrong date resulting in bank charges because i have not gotten paid as yet. From the begining i specifically requested to be debited on the 1st of every month but no, clientel legal decides they will debit me whenever they want. I am sick and tired of this so i need clientel legal to cancel my policy effective immediately.
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Replies (2)
Clientele Legal's replyOfficial
26 Sept 2025, 08:19Dear Nothando S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
Clientele Legal's reply26 Sept 2025, 08:19
Official
Dear Nothando S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
Clientele Legal's replyOfficial
26 Sept 2025, 13:40Dear Nothando S,
We acknowledge your concerns and confirm that we have assessed the call between yourself and our sales consultant.
By now our Investigator Lerato Putuka has been in contact with you to provide you with the necessary feedback.
Unfortunately you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course.
As discussed, the escalation process was sent to your cell number.
We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again.
Regards,
Market Conduct
Clientele Legal's reply26 Sept 2025, 13:40
Official
Dear Nothando S,
We acknowledge your concerns and confirm that we have assessed the call between yourself and our sales consultant.
By now our Investigator Lerato Putuka has been in contact with you to provide you with the necessary feedback.
Unfortunately you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course.
As discussed, the escalation process was sent to your cell number.
We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again.
Regards,
Market Conduct