GM
Gloria M
1 reviews | Active since May 2014
26 Apr 2019, 22:07
Horrible service
Good day, I’ve never been so annoyed in my entire life. I’ve payed my premium for the past two and a half years without fail but when I claimed - Clientele is not able to render the services i’ve Paid you for??? Why did I get this policy if you aren’t able to handle my legal matter? I had a dispute with the previous employer and they agreed to pay the settlement amount by end month March so they haven’t. I informed Clientele on the 1st of April and they have been assessing this matter for a whole two weeks. I had to call almost everyday to follow up because they never get back to you - imagine the airtime I have spent??? They called me and told me that they spoke to them and that I don’t have to worry about anything they will handle it. To my surprise this morning I receive an email telling me that I earn a certain amount and that I’m below the threshold of the magnitude of cases that they deal which means I need to go back to the CCMA to inform them of this - like really? So it took you all a whole month to figure this out yet I pay over R200 a month for legal cover? If you haven’t given me false hope that you would handle this matter than I would have just left you and gone back to the CCMA a long time ago. How disgusting - I’m going to cancel this policy because I’m clearly not getting any joy from your guys services and not be referring anyone your way.
Helpful (0)
Replies (6)0
Replies (6)
Clientele Legal's replyOfficial
29 Apr 2019, 08:55We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni,
Clientele Legal
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni,
Clientele Legal
Clientele Legal's reply29 Apr 2019, 08:55
Official
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni,
Clientele Legal
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni,
Clientele Legal
Clientele Legal's replyOfficial
30 Apr 2019, 15:27Dear Gloria3 Thank you for bringing this matter to our attention. We do understand your frustration but would like to assure you of our undertaking and commitment to assist you further with this matter as per our discussion yesterday. We have advised you about the way forward in this matter and shall keep you abreast with all further developments. At Clientele legal, we are committed to ensuring a seamless customer experience, so please do not hesitate to contact us on *** or email us at *** should you need anything further. Regards Tanya Jooste
Clientele Legal
Clientele Legal
Clientele Legal's reply30 Apr 2019, 15:27
Official
Dear Gloria3 Thank you for bringing this matter to our attention. We do understand your frustration but would like to assure you of our undertaking and commitment to assist you further with this matter as per our discussion yesterday. We have advised you about the way forward in this matter and shall keep you abreast with all further developments. At Clientele legal, we are committed to ensuring a seamless customer experience, so please do not hesitate to contact us on *** or email us at *** should you need anything further. Regards Tanya Jooste
Clientele Legal
Clientele Legal
GM
Gloria M's updateReviewer Update
03 May 2019, 12:10Thanks Tanya. I’m still waiting for Clientele to give me a call this morning about the appointing a attorney. It’s clear that they didn’t make the payment as it’s Friday midday already. I constantly need to follow up with Clientele on this matter - how much airtime am I losing in the process? I mean I trust Clientele to help me in this regard and to keep me posted on what’s happening. This is really concerning and frustrating.
GM
Gloria M's update03 May 2019, 12:10
Reviewer Update
Thanks Tanya. I’m still waiting for Clientele to give me a call this morning about the appointing a attorney. It’s clear that they didn’t make the payment as it’s Friday midday already. I constantly need to follow up with Clientele on this matter - how much airtime am I losing in the process? I mean I trust Clientele to help me in this regard and to keep me posted on what’s happening. This is really concerning and frustrating.
Clientele Legal's replyOfficial
03 May 2019, 16:01Dear Gloria, Thank you for bringing this matter to our attention. We confirm that we attempted to contact you during the course of today without success. Please be advised that we have instructed Ismail and Dahya Attorneys to proceed with the warrant as previously discussed. Our offices shall continue to attend to your matter and keep you abreast of all further developments made. At Clientele Legal, we are committed to ensuring a positive client experience and wish to thank you for making the decision to continue with your Legal Policy. Regards Tanya Jooste
Clientele Legal
Clientele Legal
Clientele Legal's reply03 May 2019, 16:01
Official
Dear Gloria, Thank you for bringing this matter to our attention. We confirm that we attempted to contact you during the course of today without success. Please be advised that we have instructed Ismail and Dahya Attorneys to proceed with the warrant as previously discussed. Our offices shall continue to attend to your matter and keep you abreast of all further developments made. At Clientele Legal, we are committed to ensuring a positive client experience and wish to thank you for making the decision to continue with your Legal Policy. Regards Tanya Jooste
Clientele Legal
Clientele Legal
GM
Gloria M's updateReviewer Update
06 May 2019, 09:09Thanks Tanya for your help.
GM
Gloria M's update06 May 2019, 09:09
Reviewer Update
Thanks Tanya for your help.
GM
Gloria M's updateReviewer Update
24 May 2019, 19:48Hi Tanya, I’m really annoyed ???? with the service I’m getting because to date nothing is moving on your end and I’m still following up with either Clientele or the lawyers that were appointed. And in the process I’m still spending even more money buying airtime. I have a funny feeling that this time next month we will still be having the same issues. Please could you intervene because from my end everyone is dragging their feet. I’m sure my ex - employer even thinks that I’m a joke because things are said and no action has taken place since March and we moving to June. Can Clientele ensure that this case moves swiftly and as quick as possible to wrap this up in the next 2 weeks. I’ve lost all trust and hope and feel like I’m being ********** for a service that I pay for month to month but am not getting.
GM
Gloria M's update24 May 2019, 19:48
Reviewer Update
Hi Tanya, I’m really annoyed ???? with the service I’m getting because to date nothing is moving on your end and I’m still following up with either Clientele or the lawyers that were appointed. And in the process I’m still spending even more money buying airtime. I have a funny feeling that this time next month we will still be having the same issues. Please could you intervene because from my end everyone is dragging their feet. I’m sure my ex - employer even thinks that I’m a joke because things are said and no action has taken place since March and we moving to June. Can Clientele ensure that this case moves swiftly and as quick as possible to wrap this up in the next 2 weeks. I’ve lost all trust and hope and feel like I’m being ********** for a service that I pay for month to month but am not getting.